bet777 Privacy Policy

Last Updated: January 2025

Table of Contents

1 Introduction and Scope
2 Types of Information Collected
3 How Information Is Collected
4 Purposes for Using Information
5 Sharing Information with Third Parties
6 Cookies and Tracking Technologies
7 Data Security Measures
8 Data Retention Period
9 User Rights
10 Protection of Minors
11 Policy Changes
12 Contact

1 Introduction and Scope

bet777 is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to all bet777 services, websites, mobile applications, and other digital channels.

This policy explains what types of information we collect from our users, how that information is used and stored, and what rights you have regarding the protection of your data. By using bet777's services, you are considered to have given your consent to the terms of this privacy policy.

This privacy policy is an integral part of our Terms and Conditions. Both documents should be read together, as each defines your rights and responsibilities.

If you have any objection to any part of this policy, please contact us before using our services or refrain from using them.

2 Types of Information Collected

bet777 collects various types of information in order to provide its services. This information can be divided into two main categories:

2.1 Personally Identifiable Information

Full name and date of birth
National ID or passport number (for identity verification)
Email address and mobile number
Current and permanent address
bKash, Nagad, or Rocket account number (for processing transactions)

2.2 Usage and Technical Information

IP address and device identifier information
Browser type and operating system information
Activity logs on the website and app (login, game play history, betting history)
Details of deposit and withdrawal transactions
Communication history with the customer service team
Information collected through cookies and web beacons

We collect only the information that is necessary to provide our services properly. Collecting unnecessary or excessive personal information is against our policy.

3 How Information Is Collected

bet777 collects your information in the following ways:

3.1 Information Provided Directly by You

We collect information that you provide yourself during account registration, identity verification (KYC), deposit or withdrawal requests, and when contacting customer support. This information is taken directly from you and is processed on the basis of your consent.

3.2 Automatically Collected Information

When you use the bet777 website or mobile app, certain technical information is collected automatically. This includes your device information, browsing behaviour, and a detailed log of your activity on the platform. This information is primarily used to maintain platform security and improve service quality.

3.3 Information Received from Third Parties

In some cases, we may receive additional verification information about you from identity verification agencies or payment processing partners. This information is used solely to confirm your identity and prevent fraud.

4 Purposes for Using Information

bet777 uses collected information for specific and legitimate purposes. The purposes are described in detail below:

4.1 Providing and Operating Services

Your information is used to create and manage accounts, process transactions, provide bonuses and VIP rewards, and ensure customer support. Your payment information is required to complete each deposit and withdrawal transaction securely through bKash, Nagad, and Rocket.

4.2 Security and Fraud Prevention

We analyse technical and usage information to prevent unauthorised access to accounts, identify suspicious transactions, and ensure anti-money laundering compliance. This is essential for the security of our platform.

4.3 Service Improvement

By analysing user behaviour, we improve the usability of our platform, game selection, and overall experience. This analysis is entirely statistical and does not reveal personal identities.

4.4 Ensuring Responsible Gaming

We monitor gaming behaviour to help bet777 users follow the responsible gaming guidelines. This information is used to provide timely warnings and support if problematic gaming behaviour is detected in any user.

4.5 Fulfilling Legal Obligations

Your information may be used to comply with applicable laws and regulations, to respond to lawful requests from government authorities, and for the resolution of legal disputes.

5 Sharing Information with Third Parties

bet777 does not sell, rent, or share your personal information with third parties without authorisation. However, information may be shared in the specific circumstances below:

Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete transactions. These partners follow strict privacy policies.
Identity verification services: Necessary information is shared with authorised third parties to complete the KYC (Know Your Customer) process.
Technology and infrastructure providers: Providers of cloud storage, cybersecurity, and analytics services may access information to a limited extent, but only for contracted purposes.
Legal obligations: Information may be disclosed to comply with court orders, lawful requests from investigative agencies, or the requirements of applicable law.

Before sharing information with any third party, we ensure that the party maintains adequate data protection measures and will use the information only for the specified purpose.

6 Cookies and Tracking Technologies

The bet777 website and mobile app use cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

Essential cookies: Essential for maintaining login status, security verification, and the core functions of the platform. These cannot be disabled.
Functional cookies: Remember your language preference, interface settings, and other user-specific preferences.
Analytical cookies: Collect statistical data to analyse platform usage and improve service quality.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings, but doing so may cause some platform features to not work properly. Cookie settings in the application can be managed from your device's privacy settings.

7 Data Security Measures

To keep your information secure, bet777 has put in place industry-standard technical and organisational measures:

SSL Encryption: All communications on the website and app are encrypted using SSL/TLS protocols, so third parties cannot intercept your information.
Data Encryption: Stored sensitive information, particularly payment-related data, is secured using advanced encryption methods.
Access Controls: Strict role-based access controls are in place so that only authorised staff can access the information they need.
Regular Security Audits: Regular security audits and tests are conducted to identify potential vulnerabilities.
Two-Factor Authentication: OTP-based two-factor authentication is provided to prevent unauthorised access to accounts.

However, no one can guarantee complete security when transmitting information over the internet. We make every effort to ensure the highest level of protection, but we cannot guarantee absolute security.

8 Data Retention Period

How long bet777 retains your information depends on the type of information and the purpose for which it is used:

Account information: Retained for as long as your account is active and, after the account is closed, for a period determined by legal obligations.
Transaction information: Records of financial transactions are retained for an extended period to meet legal and regulatory requirements.
Communication history: Records of contact with customer service are retained for a set period for service improvement and dispute resolution.
Technical logs: Log files collected for security monitoring are retained for a relatively short period and then deleted.

Once the designated retention period ends, we take appropriate steps to securely delete or anonymise your information.

9 User Rights

As a bet777 user, you have the following rights regarding your personal information:

9.1 Right of Access

You may request a copy of the personal information about you that bet777 holds. Upon receiving such a request, we will endeavour to respond within a reasonable time.

9.2 Right to Rectification

If there are any errors or inaccuracies in your stored information, you may request that they be corrected. Some account information you can update directly from your profile settings; other details will need to be changed through customer support.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required for legal obligations or legitimate purposes.

9.4 Right to Complain

If you believe your information is being used in a way that violates this privacy policy, you may contact our customer support directly. Full contact details are available on our About Us page.

To exercise the above rights, contact our support team via 24/7 live chat or email. Verifying your identity is necessary before we can process any request.

10 Protection of Minors

All bet777 services are intended solely for individuals aged 21 or older. We do not collect or store information from any minor.

We have age verification measures in place during the registration process. If we become aware that a minor has provided information, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our customer support immediately. For more information on the 21+ age requirement and responsible gaming, please read our responsible gaming guidelines.

11 Policy Changes

bet777 reserves the right to change, amend, or update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

Through a special notice on the platform
By sending a message to the registered email address
By changing the "Last Updated" date at the top of this page

If you continue using bet777's services after any changes, it will be assumed that you have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.

If you have any questions about changes to the policy or wish to compare with a previous version, please contact our customer support.

12 Contact

If you have any questions, comments or concerns about this privacy policy, please contact bet777 through any of the following channels:

Live Chat: 24/7 direct chat support is available through the website and mobile app.
Email: [email protected] — Support is provided in both Bengali and English.

Our team will try to respond as quickly as possible depending on the nature of your query. For general questions, many answers may be found on our Frequently Asked Questions (FAQ) page.

To file a formal complaint regarding data protection, please send an email with the subject "Data Protection Complaint". We take every complaint seriously.